Refund policy

Our 30-day guarantee
If your item arrives damaged, defective, missing a part or not what you ordered, we’ll make it right. Contact us within 30 days of delivery and we’ll send a replacement or a refund, at no cost to you. In most cases you won’t need to send anything back.

How to make a claim
Email us at sargsyan.artur.work@gmail.com with your order number and photos or a short video that show the problem. Please inspect your order when it arrives so you can let us know quickly. For minor damage that doesn’t affect how the item works, we may offer a partial refund.

Returns for other reasons
Because our products ship directly from our partner warehouses, we can’t accept returns or exchanges if you change your mind or ordered the wrong item. Please check the product description, sizes and photos before ordering, and get in touch if you have any questions first.

Late or missing orders
If your order hasn’t arrived within 45 days after it ships (60 days for orders outside the United States), contact us and we’ll send a replacement or a full refund. If tracking shows your parcel as delivered but you can’t find it, please check with your neighbors and your local post office first, then contact us and we’ll help you look into it.

Shipping address
Please double-check your address at checkout. We can’t replace or refund parcels that can’t be delivered because the address was incomplete or incorrect, or that were left unclaimed at the post office.

Cancellations
Need to cancel? Contact us as soon as possible. We can cancel and fully refund any order that hasn’t been processed for shipping yet.

Refunds
Approved refunds are issued to your original payment method within 10 business days. Please remember it can take some time for your bank or card company to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us at sargsyan.artur.work@gmail.com.